{"id":55,"date":"2020-10-14T09:36:36","date_gmt":"2020-10-14T09:36:36","guid":{"rendered":"http:\/\/source.wpopal.com\/medilazar\/faq\/"},"modified":"2025-05-15T11:09:06","modified_gmt":"2025-05-15T11:09:06","slug":"faq","status":"publish","type":"page","link":"https:\/\/doctor-allyeastafrica.com\/?page_id=55","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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1. What types of medical supplies do you offer?<\/strong><\/h5>

We offer a wide range of medical supplies including school laboratory equipment, hospital furniture, maternity (OB\/GYN) products, surgical tools, dental equipment, diagnostic devices, mobility aids, physiotherapy tools, and consumables.<\/p>

2. Do you supply to both individuals and institutions?<\/strong><\/h5>

Yes. We serve individual healthcare professionals, students, clinics, hospitals, schools, NGOs, and government institutions across East Africa.<\/p>

3. Where are you located and do you deliver countrywide?<\/strong><\/h5>

We are based in Kimathi chambers 6th floor Shop number 6 Along, Kimathi street opposite Total petrol station, Nairobi CBD, and we offer countrywide delivery<\/strong> through reliable courier and logistics partners. We also deliver to neighboring East African countries on request.<\/p>

4. Do your products come with warranties or certifications?<\/strong><\/h5>

Yes. Many of our products come with manufacturer warranties<\/strong>, and we only deal with certified brands<\/strong> such as Mindray, 3M Littmann, YIDE, Dragon Lab<\/strong>, and others known for their reliability and compliance with international standards.<\/p>

5. Can I get a quotation or proforma invoice before placing an order?<\/strong><\/h5>

Absolutely. Contact our sales team with your product list, and we\u2019ll promptly prepare a quotation or proforma invoice tailored to your needs.<\/p>

6. Do you offer installation or training for equipment?<\/strong><\/h5>

Yes, for complex equipment like lab analyzers or hospital beds, we offer installation and basic user training<\/strong>. Our team is available to guide you through safe usage and maintenance.<\/p>

7. What are your payment options?<\/strong><\/h5>

We accept MPesa, bank transfers, mobile banking, and cash payments<\/strong> at our physical location. We also support LPO (Local Purchase Order)<\/strong> processing for institutions.<\/p>

8. How long does delivery take?<\/strong><\/h5>

Most deliveries within Nairobi are fulfilled within 24\u201348 hours<\/strong>. For orders outside Nairobi or bulk deliveries, it typically takes 2\u20135 business days<\/strong> depending on location and availability.<\/p>

9. Do you provide after-sales support?<\/strong><\/h5>

Yes. We pride ourselves on excellent customer service and after-sales support<\/strong>, including product servicing and spare parts supply where applicable.<\/p>

10. Can I visit your showroom or shop physically?<\/strong><\/h5>

Yes. We welcome you to visit us to view products in person. Contact us in advance to schedule a visit or check product availability.<\/p><\/div>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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We're here to help! Interested in placing an order?<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n \n \n\t\t\t Get in Touch<\/span>\n\t\t<\/span>\n\n\n <\/a>\n <\/div>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

1. What types of medical supplies do you offer? We offer a wide range of medical supplies including school laboratory equipment, hospital furniture, maternity (OB\/GYN) products, surgical tools, dental equipment, diagnostic devices, mobility aids, physiotherapy tools, and consumables. 2. Do you supply to both individuals and institutions? Yes. We serve individual healthcare professionals, students, clinics, hospitals, schools, NGOs, and government institutions across East Africa. 3. Where are you located and do you deliver countrywide? We are based in Kimathi chambers 6th floor Shop number 6 Along, Kimathi street opposite Total petrol station, Nairobi CBD, and we offer countrywide delivery through reliable courier and logistics partners. We also deliver to neighboring East African countries on request. 4. Do your products come with warranties or certifications? Yes. Many of our products come with manufacturer warranties, and we only deal with certified brands such as Mindray, 3M Littmann, YIDE, Dragon Lab, and others known for their reliability and compliance with international standards. 5. Can I get a quotation or proforma invoice before placing an order? Absolutely. Contact our sales team with your product list, and we\u2019ll promptly prepare a quotation or proforma invoice tailored to your needs. 6. Do you offer installation or training for equipment? Yes, for complex equipment like lab analyzers or hospital beds, we offer installation and basic user training. Our team is available to guide you through safe usage and maintenance. 7. What are your payment options? We accept MPesa, bank transfers, mobile banking, and cash payments at our physical location. We also support LPO (Local Purchase Order) processing for institutions. 8. How long does delivery take? Most deliveries within Nairobi are fulfilled within 24\u201348 hours. For orders outside Nairobi or bulk deliveries, it typically takes 2\u20135 business days depending on location and availability. 9. Do you provide after-sales support? Yes. We pride ourselves on excellent customer service and after-sales support, including product servicing and spare parts supply where applicable. 10. Can I visit your showroom or shop physically? Yes. We welcome you to visit us to view products in person. Contact us in advance to schedule a visit or check product availability. We’re here to help! Interested in placing an order? Get in Touch<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-elementor.php","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-55","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/doctor-allyeastafrica.com\/index.php?rest_route=\/wp\/v2\/pages\/55","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/doctor-allyeastafrica.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/doctor-allyeastafrica.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/doctor-allyeastafrica.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/doctor-allyeastafrica.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=55"}],"version-history":[{"count":0,"href":"https:\/\/doctor-allyeastafrica.com\/index.php?rest_route=\/wp\/v2\/pages\/55\/revisions"}],"wp:attachment":[{"href":"https:\/\/doctor-allyeastafrica.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=55"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}